> ## Documentation Index
> Fetch the complete documentation index at: https://docs.truu.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Enrollment FAQs

> Frequently asked Questions about TruU's enrollment process.

**Can I uninstall TruU from my devices?**

* You cannot uninstall TruU application from your laptop. However, you can uninstall the TruU application from your mobile devices due to which you will lose access to company resources from your phone

**Is it safe to use biometrics on corporate issued devices?**

* Cybersecurity teams recommend all users use biometrics as the primary means of access and PIN as the backup in case your biometric hardware is not functioning properly. Please be assured that biometrics is safe and secure. All biometric data is fully encrypted, and no one can access your data and it is under your control. You can also unenroll biometrics if you choose to do it at any time

**Can I enroll with a non-company email?**

* No, you can only enroll with a company email ID

**I don't have access to my corporate email. What should I do?**

* TruU can send the code via email or SMS as long as it is in the directory. Additionally, admins can provide end users a code after verification

**How long does it take to get the enrollment code via email?**

* You should receive the code within 2 minutes and if you don’t get the code, please click resend

**What happens if I do not complete the full enrollment process?**

* You need to start over and complete enrollment

**Can I enroll multiple devices with TruU?**

* Yes, you can enroll multiple devices with TruU unless your admin has set a limit

**Am I required to change my PIN in the future?**

* You are only required to change your PIN if it has been compromised

**What is the sender email ID for enrollment code?**

* Please look for an email from [\[email protected\]](/cdn-cgi/l/email-protection#c6a8a9ebb4a3b6aabf86aba7afaae8b2b4b3b3e8a7af). Sample screen capture is shown below

<img src="https://mintcdn.com/truu-2/rjjBxA7Z_Wk_-34G/images/docs/e0f404097cfbcfb24b3359bd9bff5b155934cb955d7e2eeeee788d5e433e055e-image.png?fit=max&auto=format&n=rjjBxA7Z_Wk_-34G&q=85&s=1e3234888fc6811c4d1ba315c3c4c25c" alt="" width="943" height="474" data-path="images/docs/e0f404097cfbcfb24b3359bd9bff5b155934cb955d7e2eeeee788d5e433e055e-image.png" />

**I see a yellow warning sign when enrolling my biometrics. What do I do?**

* A yellow warning sign on either of the biometrics indicates that your hardware is not compatible with TruU

<img src="https://mintcdn.com/truu-2/qCK1oWL4jNpZKJ8A/images/docs/98c2467a14681752ae91e9bdd1c8c33890534f70c0e90d60035b2ced2f20f199-image.png?fit=max&auto=format&n=qCK1oWL4jNpZKJ8A&q=85&s=1aa2596c53363afadf13f7b5900f7115" alt="" width="969" height="688" data-path="images/docs/98c2467a14681752ae91e9bdd1c8c33890534f70c0e90d60035b2ced2f20f199-image.png" />

***

[General User FAQs](/docs/general-user-faqs)

[Windows FAQs](/docs/windows-faqs)