> ## Documentation Index
> Fetch the complete documentation index at: https://docs.truu.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# macOS FAQs

> Frequently asked Questions about TruU's macOS agent.

**Where can I find the TruU Authenticator application?**

* The TruU authenticator icon is on the top right menu bar of your Mac computer

<img src="https://mintcdn.com/truu-2/ehCBQgFdl_pQd0MN/images/docs/a8cfe83b-31f5-4a65-a045-f9a5073b0415/e95bd0d7-da52-414a-b4df-aaebf8a57344/16d793a6-1fdc-45f3-9267-8560bfd3292c/images/625d748b-4ec6-475b-97f0-79567698c536.png?fit=max&auto=format&n=ehCBQgFdl_pQd0MN&q=85&s=ea0a769f9b868c9f7937e698f4f19e5b" alt="" width="388" height="35" data-path="images/docs/a8cfe83b-31f5-4a65-a045-f9a5073b0415/e95bd0d7-da52-414a-b4df-aaebf8a57344/16d793a6-1fdc-45f3-9267-8560bfd3292c/images/625d748b-4ec6-475b-97f0-79567698c536.png" />

**Do I need to VPN connect to enroll with TruU on mac?**

* No, Mac PC does not require VPN connect to enroll with TruU

**Do I need config file to install mac authenticator?**

* Yes, you need a config file with the installer if you are trying to download the mac authenticator manually. Follow the [Manual Install - Mac Guide](https://docs.truu.ai/docs/windows-authenticator-installation-guide-copy)

**What are the pre-requisites specific to installing TruU on macOS**

* We generally recommend disabling any password synchronization tools

**How long does it take to get the enrollment code via email?** 

You should receive the code within 2 minutes and if you don’t get the code, please click on resend

**What should I do if I have issues with TruU?** 

Please follow the steps below:  

1. Click on the TruU icon

<img src="https://mintcdn.com/truu-2/ehCBQgFdl_pQd0MN/images/docs/a8cfe83b-31f5-4a65-a045-f9a5073b0415/e95bd0d7-da52-414a-b4df-aaebf8a57344/16d793a6-1fdc-45f3-9267-8560bfd3292c/images/d2509839-da1c-4ae2-8532-a14e047e64d7.png?fit=max&auto=format&n=ehCBQgFdl_pQd0MN&q=85&s=cf852159c550b88592595be6cb1a1c92" alt="" width="325" height="32" data-path="images/docs/a8cfe83b-31f5-4a65-a045-f9a5073b0415/e95bd0d7-da52-414a-b4df-aaebf8a57344/16d793a6-1fdc-45f3-9267-8560bfd3292c/images/d2509839-da1c-4ae2-8532-a14e047e64d7.png" /> 

2. Click *Send Logs* 

<img src="https://mintcdn.com/truu-2/L38yxuvvUa8uAW5I/images/docs/0305952b409e8d348a06917559a299523da5592903502eec55cda1ed55e6efe1-image.png?fit=max&auto=format&n=L38yxuvvUa8uAW5I&q=85&s=dedf01ea3de6b0127a774225a8b61fae" alt="" width="726" height="619" data-path="images/docs/0305952b409e8d348a06917559a299523da5592903502eec55cda1ed55e6efe1-image.png" />

3. Important information to mention:   

* Brief description of the issue 
* Timestamp when the issue occurred 
* Able to reproduce the issue 
* Device information  
* OS Version details

Or, follow the [Submitting Logs - Mac Guide](https://docs.truu.ai/docs/report-an-issue)

***

[Windows FAQs](/docs/windows-faqs)

[Mobile FAQs](/docs/mobile-faqs)