> ## Documentation Index
> Fetch the complete documentation index at: https://docs.truu.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# macOS Log Collection after PIN Lockout

> This step-by-step guide outlines how one collects the necessary data after an account lockout on macOS. These steps are imperative for our team to collect all the necessary information to evaluate the root cause of the issue

1. Log in Using Alternative Credentials:
   1. Use another account to log into the system. This could be a hidden account (common for provisioned machines) or any other available account.
2. Submit Logs via TruU:
   1. Access the TruU log submission functionality by clicking **Send Logs**
   2. Select the maximum interval for the report.
   3. Ensure that system logs are included.
3. Collect **System Diagnostics** and **Logs**:
   1. Open Terminal and execute the following commands:
      1. To generate a sysdiagnose report, run:
         1. ```text theme={null}
            sudo sysdiagnose -f ~/Desktop/
            ```
      2. To collect logs, run:
         1. ```text theme={null}
            sudo log show --debug --info --last 3d > ~/Desktop/sys_logs.log
            ```
            **NOTE**: Adjust the "3d" parameter to cover the days after the lockout plus an additional three days. For example, if the lockout occurred yesterday, use *4d*.
4. Share Collected Data:
   1. Ensure all output files are collected.
   2. Share these files with a TruU team member for further analysis.

***

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[WA Configuration Options](/docs/wa-configuration-options)