> ## Documentation Index
> Fetch the complete documentation index at: https://docs.truu.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Submitting Logs - Shared Workstation

> This is a step-by-step guide as to how a frontline access employee can submit their logs if they experience an issue

1. In the top right corner of the login windows, click the **!** button

<img src="https://mintcdn.com/truu-2/rjjBxA7Z_Wk_-34G/images/docs/f5f76890fab33996c029f65ef18a7fcb5b234fcc4e4404500a63cfc265f2d206-image.png?fit=max&auto=format&n=rjjBxA7Z_Wk_-34G&q=85&s=c3ab0b2d0e1e59d946ca8bbc8f017e40" alt="" width="1024" height="766" data-path="images/docs/f5f76890fab33996c029f65ef18a7fcb5b234fcc4e4404500a63cfc265f2d206-image.png" />

2. Please provide a detailed description of the problem you encountered in the text box below. Ensure that you **Include Event Logs** so our support team can better diagnose the issue. Then, click **Submit**

<img src="https://mintcdn.com/truu-2/L38yxuvvUa8uAW5I/images/docs/04bd75ad758afeb2aaddc3a6283bfabda74c050bddbb68fd04d71cc6b9dd9c19-image.png?fit=max&auto=format&n=L38yxuvvUa8uAW5I&q=85&s=8ee3ade58116f4d7ed5f30fc556ce280" alt="" width="1020" height="768" data-path="images/docs/04bd75ad758afeb2aaddc3a6283bfabda74c050bddbb68fd04d71cc6b9dd9c19-image.png" />

<Check>
  It would greatly assist our support team if you could provide the following information:

  1. A concise description of the issue.
  2. The timestamp when the issue occurred.
  3. Details on whether the issue can be reproduced.
  4. The type of device you are using.
  5. The version of your operating system.
</Check>

***

[Shared Workstation Login](/docs/shared-workstation-login)

[Change PIN - Shared Workstation](/docs/change-pin-shared-workstation)