> ## Documentation Index
> Fetch the complete documentation index at: https://docs.truu.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Submitting Logs - Windows

> This guide provides a step-by-step tutorial on how to submit logs from your AD joined Windows device. If you are experiencing difficulties or technical issues with your Windows device that has been enrolled with TruU, this guide should initiate the process of solving such problems.

# **How to Submit Logs**

1. Click on the arrow on your navigation bar. Then, click **Report Issue**

<img src="https://mintcdn.com/truu-2/YlfY4z_3_-uDkBaP/images/docs/5b6e07be412568e5c8c93206923cf75b2f1a3467d5fcc001d2abc60d2d30058a-image.png?fit=max&auto=format&n=YlfY4z_3_-uDkBaP&q=85&s=2c52c11804cd22461cbb1e69b2e334b0" alt="" width="800" height="500" data-path="images/docs/5b6e07be412568e5c8c93206923cf75b2f1a3467d5fcc001d2abc60d2d30058a-image.png" />

2. Please provide a detailed description of the problem you encountered in the text box below. Ensure that you **Include Event Logs** so our support team can better diagnose the issue.

<img src="https://mintcdn.com/truu-2/ehCBQgFdl_pQd0MN/images/docs/b815f8e5b6291857437048d8bd25c180ba3b50ab9887bc6889a41d8a5472b088-image.png?fit=max&auto=format&n=ehCBQgFdl_pQd0MN&q=85&s=b774ed8a8036e4cbb8679e590c0ef985" alt="" width="800" height="612" data-path="images/docs/b815f8e5b6291857437048d8bd25c180ba3b50ab9887bc6889a41d8a5472b088-image.png" />

<Info>
  ### Unsure about what to write?

  It would greatly assist our support team if you could provide the following information:

  1. A concise description of the issue.
  2. The timestamp when the issue occurred.
  3. Details on whether the issue can be reproduced.
  4. The type of device you are using.
  5. The version of your operating system.
</Info>

***

[Forgot PIN - Windows](/docs/forgot-pin-windows)

[Change PIN - Windows](/docs/change-pin-windows)