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  1. Click on TruU on the top right of your toolbar
  1. Click Report Issue
  1. Click the Generate Report button
NOTE: Always ensure that “System Logs” are included. That way, support will be able to better assist in the discovery process
  1. Include logs from the days you noticed an issue to capture accurate data
  1. Please provide a detailed description of the problem you encountered in the text box below

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Unsure about what to write?

It would greatly assist our support team if you could provide the following information:
  1. A concise description of the issue.
  2. The timestamp when the issue occurred.
  3. Details on whether the issue can be reproduced.
  4. The type of device you are using.
  5. The version of your operating system.
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