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  1. Log in Using Alternative Credentials:
    1. Use another account to log into the system. This could be a hidden account (common for provisioned machines) or any other available account.
  2. Submit Logs via TruU:
    1. Access the TruU log submission functionality by clicking Send Logs
    2. Select the maximum interval for the report.
    3. Ensure that system logs are included.
  3. Collect System Diagnostics and Logs:
    1. Open Terminal and execute the following commands:
      1. To generate a sysdiagnose report, run: 
        1. sudo sysdiagnose -f ~/Desktop/
      2. To collect logs, run: 
        1. sudo log show --debug --info --last 3d > ~/Desktop/sys_logs.log
          NOTE: Adjust the “3d” parameter to cover the days after the lockout plus an additional three days. For example, if the lockout occurred yesterday, use 4d.
  4. Share Collected Data:
    1. Ensure all output files are collected.
    2. Share these files with a TruU team member for further analysis.
ADE Tracker WA Configuration Options