Do you have to use the same Passkey for authentication across the entire environment?
A: No, but you must use the same platform where the Passkey was created. For example:- If you created your Passkey in Chrome browser on Windows, you must use the same browser/computer combination for authentication
- Passkeys are tied to the specific device and platform where they were generated
Can you create multiple different Passkeys?
A: Yes, you can create multiple Passkeys across different devices and platforms:- Different web browsers (Chrome, Safari, Edge)
- Mobile devices (iPhone, Android)
- Hardware security keys (YubiKey, etc.)
- All created Passkeys can be used for authentication to your organization’s resources
How do I keep track of my Passkeys?
A: You can manage Passkeys through two methods: TruU User Portal:- Navigate to the User Portal
- Access Passkey management section to view, create, or delete Passkeys
- iPhone/iPad: Settings → Passwords → Passkeys
- Chrome Browser: Settings → Google Password Manager → Passkeys
- Hardware Keys: Use the manufacturer’s management software
Can you delete Passkeys that have been created?
A: Yes, Passkey management options include:- Users can delete their own Passkeys via the TruU User Portal
- Administrators can revoke Passkeys, preventing authentication even if the Passkey remains stored on the device
- Platform-specific deletion through device settings
Are Passkeys synced across all devices?
A: Passkeys can synchronize across devices when enabled:- Apple Devices: Passkeys sync automatically via iCloud across iPhone, iPad, and Mac
- Google Chrome: Passkeys sync across devices signed into the same Google account
- Cross-Platform: Synchronization typically works within the same ecosystem (Apple-to-Apple, Google-to-Google)
Privacy & Security FAQs Custom Policy Creation